Refund policy

Return and Refund Policy

Thank you for choosing Substructure Solutions. We are committed to delivering high-quality services and ensuring that our clients are satisfied with their underground garage extensions, bunkers, and underpinning services. Please review our Return and Refund Policy below:

1. Services Provided: As our services involve custom design and construction, returns are not applicable. However, we strive to meet your expectations and will work with you to resolve any issues related to the quality or completion of the project.

2. Refunds: Refunds are typically not offered for the services provided as they are project-based and tailored to each client’s specific needs. However, if there is a valid concern about the service quality or if any work fails to meet agreed-upon terms, please contact us within 14 days of project completion. We will review the issue and, where appropriate, provide a resolution or offer a partial refund.

3. Cancellation Policy: If you need to cancel or postpone a scheduled project, please notify us as soon as possible. Cancellations made less than 7 days before the project start date may be subject to a cancellation fee, depending on the progress and resources already allocated to your project.

4. Dispute Resolution: In the unlikely event that a dispute arises, we are committed to resolving any issues through open communication and negotiation. If a resolution cannot be reached, we may suggest a third-party mediator to assist in resolving the matter.

5. Contact Information: If you have any questions about your service or need assistance with a refund or cancellation, please reach out to our customer support team at:

Email: info@substructuresolutions.com.au
Phone: 0402633767

We value your trust and appreciate the opportunity to work with you. Our goal is to ensure that you are fully satisfied with the services provided by Substructure Solutions.